How we work

Mission, Vision & Values

The principles that guide everything we build and how we treat each other.

Mission

Empowering people in health

We believe healthcare is a right, not a privilege. Every line of code we write brings us closer to #healthequality.

Vision

Making healthcare better for everyone

A world where technology removes barriers and makes quality healthcare accessible to all.

Our Values

ETON — Empathy, Trust, Ownership, Innovation

E Empathy

  • • User obsessed — Responsive to user needs and challenges. Hyperfocus on creating a continuously better user experience.
  • • Cultivate compassion — Be kind, for everyone we meet is fighting a hard battle. Practice kindness, without people-pleasing.
  • • Understand other's perspectives — Listen generously. Relax our judgments.
  • • Psychological safety for all — Everyone in the team won't be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.

T Trust

  • • Integrity — Always do the right thing, even when no one is watching.
  • • Trust and verify — Do due diligence. Trust until proven otherwise.
  • • Open communication — Share information in a transparent, honest, consistent, and dependable way.
  • • Can depend on each other — Keep commitments, carry out duties, and meet deadlines.

O Ownership

  • • Make great decisions quickly — Know when to stop researching and commit to a decision. Able to make wise decisions despite ambiguity.
  • • Clear responsibilities, roles, plans, and goals — Everyone is on the same page and working towards #healthequality.
  • • Continuously seek simple and elegant solutions — Set automation, benchmarks & guidelines.
  • • Full accountability to deliver on the highest standards — Accept praise when results are worthy and don't blame others when results fall short. "If it is to be, it is up to me."

N Innovation

  • • Thrive on change — Stay committed to our mission, but stay flexible in our approach. Keep what works and be brave to throw away what doesn't.
  • • Fail fast, learn faster — Be scared and do it anyway. Embrace failures as opportunities to learn.
  • • Think big and build for the long term — Everything is possible. Every big success comes from small achievements and every master was once a beginner.
  • • Encourage ideas, learnings, and experiments — Try, test, and iterate. Comfort is the enemy of growth — embrace being uncomfortable.